The Hubster gave me a snazzy kitchen scale for Christmas. It has all the features I need to portion out well balanced meals for my friends and to weigh ingredients when I bake.
Back in May, it gave me some trouble. The batteries died. Happily, I had a bulk package of CR2032s on hand. But none of them got it working for more than a few seconds. Was it a bum pack of batteries, or a bum scale? I went to the store and bought a new, non-bulk pack. Still nothing. So I e-mailed the company:
I am having trouble with my scale, which I have had since December 2013. Lately it has been shutting off a few seconds after I turn it on. Or Lo will come up on the screen and then it shuts off. I replaced the batteries but that did not make a difference. Can you tell me what the trouble might be and how to fix it?
Susan’s reply came immediately:
Thank you for contacting us. I’m sorry to hear that you’re having trouble with your scale. The scale’s behavior shutting off right after turning on is very unusual, especially since you’ve changed the batteries.
I want to assure you that we take customer satisfaction very seriously, and I will be happy to send you a complementary replacement scale right away.
While I waited for the replacement to arrive, I gave it one more try. I bought a different brand of batteries. They worked. My scale was back in business.
And then the replacement arrived.
Me to me: I should send it back since the original is working again.
Me back to me: But what if it’s only temporary? Hold onto the new one just in case.
It’s been five months and I have not opened the package because I might be able to send it back. But I hold onto it just in case. Every time I feel confident that I can safely return it, the batteries die. Three times in the last five months.
Five months of ongoing debate: Keep it or send it back?
I should send it back. The original scale does work again. But is it supposed to blow through batteries so quickly? What if it dies as soon as I let the replacement go?
What if it dies as soon as I let the replacement go?
The whole thing teetered on that. The scale has a one year replacement guarantee. If I send it back and then the original dies, I’ll have to write them again. Embarrassing. But if it continues to work, and I keep the replacement, dishonest gain.
But the real crazy is the angst over a $65 scale. Why were security and integrity hanging so intensely in the balance in an unopened package on my dining room buffet?
Yesterday I finally decided to get the monkey off my back. I decided to take it to the post office, wave bye-bye and bask in the glow of impeccable honesty.
What does it profit a woman to gain a new kitchen scale, and forfeit her soul?
But first I e-mailed the company:
It has been a little over 5 months since we last corresponded. Thank you so much for sending the replacement scale. While I was waiting for it to arrive, I tried another package of batteries, and then another. Finally the scale worked again. So, I did not open the package with the replacement scale, but I held onto it just in case. In the 5 months since then, I have had to replace the batteries about 3 times. I discovered that some brands of batteries work and some don’t.
If it is normal to have to replace the batteries that often (I use the scale twice a day), then I am going to send the unopened replacement back to you. If it is not normal, then I am going to finally open it and use it. Please let me know.
Late last night, just before bed, I received her reply:
3 sets of batteries in 5 months is definitely a bit too frequent, but I can’t say it is abnormal, since it depends on the quality of the batteries. I would suggest opening the new one and see if it has better battery usage. If that’s the case, you can then keep the original as a backup.
Please don’t worry about sending us the replacement scale. It is for you to keep! 🙂
The smiley face might mean that she thinks I’m a bit crazy, or she might have just been smiling because she was giving me a gift. Instead of heading up to bed, I went straight to the dining room. Opening a package at midnight felt a little like Christmas.
I’ll be using my new scale in exactly two weeks when I make my annual sweet potato rolls. My guilt free sweet potato rolls.